Shipping Policy
Shipping Policy
All of the batteries that Luxury Twins Battery sells come from approved dealers and suppliers of battery brands like Amaron, Exide, Okaya, Luminous, MicroTek, SF Sonic, and more.
We only sell items that come with the manufacturer’s guarantee and the right bill. When you buy something from us, there are no secret fees, extra taxes, or extra shipping costs. We bring and set up for free.
Placement of Orders and Delivery Times
- You can place your order online at any time, and if it’s before 4:00 PM, it will be put the same day* (only for car batteries). If you place your order after 4:00 PM, it might be delivered the same day. If that’s not possible, it will be delivered the next day.
- Same-day delivery is available in Delhi NCR for orders placed before 5 p.m. or if both the customer and the seller agree to it.
- The promise of arrival in 4 hours* or 24 hours* only works for car batteries. If you’re buying something else, please look at the product detail page to find out when it will be delivered.
- Delivery starts every day at 10 a.m. and goes on all day.
- Once we get your order, our city delivery section will call you to confirm the order, tell you about shipping, and make sure you are available. The battery(ies) will be sent to the shipping address given once the sale is confirmed.
Delivery
- The website lists all the places where delivery is free.
- The delivery area will be the whole city, as determined by the city’s Municipal Corporation, authority, or administration, based on the state or union territory’s laws and boundaries.
- There are places in some cities where same-day delivery is not possible after 2:00 PM for “security reasons.”
- There will be a “delivery charge” if the sending address is close to any of the cities on the list (at least 10 km “to and fro”). The distance in kilometers from the delivery point will be used to figure out the delivery fee. Together with the customer, the local city delivery section will also decide on the small delivery fees. Delivery costs, if any, will be communicated to the customer ahead of time by email, phone, or text message. The goods will not be sent until the customer agrees to pay the delivery fees. If the customer does not agree, the order will be considered canceled.
- There could be a delay in shipping if things like stock not being available, heavy rain, traffic jams, etc. happen that can’t be planned for or avoided.
Information on Installation
- There are small labor costs of Rs. 200 to Rs. 500 in each city for installing inverter batteries above the ground floor up to the second floor (if there isn’t a working lift). For installations above the second floor, you must have a lift that works.
- It’s only possible to connect to the mains for free during installation of a new inverter battery or an inverter combo (inverter batteries and an inverter machine). It doesn’t cover any extra wiring or links, or electrical parts like wires, switches, sockets, and so on. In the event that any extra work or electrical items are needed during installation, the customer agrees to pay for them. As long as the customer is available, installation will happen within 24 hours of arrival at the latest.